Below FAQ are some common concerns of our clients before purchasing the eloory products.
If you have other questions, please just send it to help@eloory.com.
- All
- Pre Sale Questions
- After-Sales Questions
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Pre Sale Questions
Our products are handcrafted and devotional, designed with authenticity and cultural richness. Each piece reflects traditional artistry and adds soulful beauty to your home.
Yes, most of our products are handmade by skilled artisans. Minor variations in color, finish, or design are natural and highlight the uniqueness of handcrafted items.
For select items, we offer customization options. Please check the product page or contact our support team for details before placing an order.
Yes, we accept bulk and corporate orders. Reach out to us for special pricing, personalization, and delivery timelines.
Every Eloory product undergoes a strict quality check to ensure it meets our authenticity and craftsmanship standards before reaching you.
Each product page contains detailed information on size, material, and care instructions. Please review these details carefully before purchasing.
Yes, care instructions are included on the product page and also shared with your order so you can maintain the beauty of your item for years.
We strive to display products as accurately as possible, but slight variations may occur due to lighting or screen settings.
After-Sales Questions
Once your order is shipped, you will receive a tracking link via email/SMS. You can use this link to track your package in real time.
We accept returns for eligible products within 7–10 days of delivery, provided the item is unused, in original packaging, and in resalable condition. Please check our Return Policy page for details.
Yes, exchanges are possible for damaged or defective items. Contact our support team within 48 hours of receiving your order, and we’ll guide you through the process.
In the rare case of receiving a damaged or defective product, please share photos/videos with us within 24–48 hours. We’ll arrange a replacement or refund.
Orders can be canceled before they are shipped. Once shipped, cancellations are not possible. Please reach out to us quickly if you wish to cancel.
Refunds are processed within 5–7 business days after the returned product passes our quality check. The amount will be credited to your original payment method.
Yes, we provide guidance on product care and maintenance even after your purchase. You can always contact us for tips on preserving your handcrafted item.
Since our products are handcrafted in limited quantities, restocks depend on artisan availability. Please check back or contact us to know about upcoming availability.